The No Wrong Door Mental Health Charter is a collective commitment of organisations in South Western Sydney to an overarching No Wrong Door approach built around recovery oriented practice.
- What is a ‘No Wrong Door’ approach? A ‘No Wrong Door’ approach means that every door in the public support service system should be the right door with a range of services being accessible to everyone from multiple points of entry. This commits all services to respond to the individual’s needs through either providing direct services or linkage and case co-ordination, rather than sending a person from one agency to another. Australian Government, National Mental Health Commission (2013)
- What is Recovery Oriented Practice? Recovery-oriented practice refers to the application of sets of capabilities that support people to recognise and take responsibility for their own recovery and wellbeing and to define their goals, wishes and aspirations. Australian Government, Australian Health Minsters Advisory Council (2013)