The commitment to mental health service collaboration in South Western Sydney

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The No Wrong Door Initiative aims to bring together a diverse range of government, non-government and community managed organisations to achieve the mutual aim of reducing barriers and enhancing support for people with severe and persistent mental illness with complex needs, their carers and families across South Western Sydney. Organisations commit to no wrong door and recovery oriented principles by signing the Mental Health Charter.

The No Wrong Door initiative was originally developed as a collaboration between long-time partners, South Western Sydney PHN and One Door Mental Health/South Western Sydney Partners in Recovery.

The initiative is now delivered by South Western Sydney PHN. The program is funded by the Australian Government.

The No Wrong Door initiative was created as a response to the repeat experiences that are reported by people in the community of endless closed doors when trying to navigate the system and seek support. The idea is that regardless of which door a person enters through the system, they are supported to access an appropriate service that meets their needs.

No Wrong Door aims to change the consumer's experience

Our aims

Extensive consultations and research was conducted and the results have shown clear indications that in South Western Sydney (SWS), there is a need for services to have:

Common Recovery Language

Common Recovery Understandings

Common Recovery Procedures

Improvement in Recovery Referral Pathways between Service Providers

In consultation with stakeholders, including consumers and carers, SWSPHN has made a commitment to provide multiple targeted resources as part of the No Wrong Door initiative, which include: